Terms and Conditions

Last updated: 20 June 2025

By booking a service with SparklyMaidCleaners, you agree to the following terms and conditions:

1. Services

We provide domestic and commercial cleaning services tailored to client needs. Specific tasks must be agreed upon at the time of booking.

 

2. Bookings

 

All bookings are subject to availability. A minimum of 24 hours’ notice is required for changes or cancellations.

 

3. Access

It is the customer’s responsibility to provide access to the property at the agreed time. If access is not provided, a call-out fee may apply.

 

4. Payments

 

Payment is due on the day of service unless otherwise agreed in writing. We accept cash and EFTs. Late payments may incur a fee.

 

5. Cancellations

 

Cancellations or reschedules made with less than 24 hours’ notice may be charged up to 50% of the service fee.

 

6. Satisfaction Guarantee

 

If you are not satisfied with the service, please contact us within 24 hours so we can resolve the issue.

 

7. Health and Safety

We reserve the right to refuse service if the environment is deemed unsafe for our staff.

 

8. Privacy

 

Your personal information is kept confidential and used only for the purpose of providing our services, in accordance with Australian Privacy Principles.

9. Liability

 

We take care in our work, but we are not liable for pre-existing damage or items not disclosed as fragile or high-risk.

 

10. Amendments

 

These terms may be updated at any time. Continued use of our services implies acceptance of the latest terms.